How can we help?
Help with your account, your route, and the information you save in Pool Boy Pro.
Contact Pool Boy Pro
Email support@leechlabs.io with your company name, the affected feature, and a description of the issue. Include the app version and device type when relevant. Avoid customer details unless needed to explain the problem, and never send passwords, access tokens, or verification codes.
Email supportThis opens your email app. If it does not open, copy the address into your email service. Opening an email draft does not send a request.
Signing in or recovering access
Use the work email attached to your account. Check your inbox and spam folder for verification and recovery messages. You can request a password reset. If an invitation has expired, ask your company administrator for a new one.
An empty route or missing company access
Ask your company administrator to check your membership, role, and assigned visits for the selected date. Connect to the internet to download your route before field work.
Work waiting to synchronize
Open More in the mobile app to see pending changes and retry synchronization. Keep the app installed and its storage intact until the server confirms your work. Signing out preserves pending work for the original account; sign back in with that account to resume. Unsaved form entries are not retained.
Photos and pool labels
Allow camera access when you want to scan a label or take a service photo. You can enter a printed pool ID manually if scanning is unavailable. Attach only the photos and documents needed for the service record.
Privacy, records, and account deletion
Read our privacy policy and data-retention policy, or request account or personal-data deletion. Company deactivation and signing out do not delete your server account.